Our firms recognize the threats posed by both internal and
external events upon our business and the resulting effect on our
customers. A number of procedures and back-up systems are in place
in order to protect those interests and to minimize inconvenience
to our customers by facilitating effective business
resumption/recovery.
In order to make a resumption/recovery possible under a broad
range of circumstances, an alternate business facility with
redundant equipment and communications services has been
established in another city. This regional resumption site, apart
from our corporate headquarters in Little Rock, Arkansas, contains
duplicate equipment, telecommunications services, and space for
staff to perform critical business functions. In order to assure
restoration of the most accurate information possible at this site,
regular and frequent backups of data are performed.
To assure that our corporate headquarters remains as free as
possible from disruption, fire detection and suppression systems
are installed to reduce the threat of fire. Electrical generators
and uninterruptible power supplies keep critical equipment running
in the event of a power failure. Security systems and personnel
ensure that only authorized persons gain entry to the building and
to sensitive areas within the building.
If a disruption to our business, building, or business district
occurs which results in the loss of use of our regular facility for
more than one business day, our goal is to resume business
activities within 24 hours by switching our operations (including
our regular telephone service) and staff to the regional resumption
site.
If a larger scale disruption occurs (such as a city-wide or
regional disruption), our goal is to resume business activities
within one week by re-establishing operations at another site such
as one of our branch offices or at the facilities of a business
associate.
In every scenario, our goal is to continue business during that
time and to protect the assets of our customers.
Our business continuity plan is subject to modification. Updated
summaries of the plan will be posted on our web sites and a written
copy will be available by mail upon request.